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Customer service

 


 

Shipment and Delivery

Delivery

By partnering with the best courier services, BIEMME ADESIVI SRL is able to deliver in Europe within 96 hours on average.
You may also send your preferred courier to pick up the products you ordered directly from our offices in Settimo Milanese (MI), ITALY.

Sales office

When your business cannot wait, and you need immediate solutions, contact our office in Settimo Milanese directly.
Our specialized staff is at your disposal to advise you and help you find the most suitable products for your needs.

Pick-up directly in Settimo Milanese

If you already know what products you need, we suggest that you forward your tapes-store.com order by phone or fax to our offices. That way your materials will be ready for pick-up when your courier arrives.

Contact

BIEMME ADESIVI SRL
Via Darwin, 1 - 20019 Settimo Milanese (MI)
Phone +39 02.32.87.425 - Fax +39 02.33.51.02.96

GOODS WITHDRAWAL
Via Monzoro, 58 - 20010 Cornaredo (MI)

Phone +39 02.32.87.425 - Fax 02.33.51.02.96 


 

Returns and Substitutions

All products returned and recognized by the manufacturer as defective (Biemme Adhesives Srl reserves the right of final decision) will be replaced with an identical product. The product to be replaced must be returned to:

BIEMME ADESIVI SRL
Via Darwin 1
20019 Settimo Milanese (MI) ITALY

in the original packaging and accompanied by a letter stating the reasons for the return.
If the product is not available, BIEMME ADHESIVES SRL directly refund your account.

Shipping charges will be refunded only if:

- the product is defective
- it is evident there was a supplier error

 

Cancellation

If you are not satisfied, you may exercise your right to cancel your order (Legislative Decree 21/2014) by sending within 14 (ten) working days of receipt of the product a registered letter with acknowledgment of receipt, expressing your intention to exercise your right to cancel, the name of the product, the order number, and bank account information (BIC, IBAN) to:

Biemme Adesivi Srl , via Darwin 1, 20019 Settimo Milanese (MI) ITALY

The notice may also be sent in advance by fax or email, if confirmed by registered mail within 48 hours. The product should be returned by courier to: Biemme Adesivi Srl, via Darwin 1, 20019 Settimo Milanese (MI) ITALY, no later than 10 working days from receipt of goods. The refund will be by bank transfer within 14 days of receipt of the communication.

 

Returns

In the event that you cancelled your order within the agreed terms above you need return the goods to us at your cost. Biemme Adesivi Srl recommends insuring the goods as the return is entirely your responsibility.

 


 

Payments, prices and promotions

 

Prices

The effective VAT rate applied shall be the rate in force on the date the invoice is issued.

 

Payments

» Paypal
Use your PayPal account to make purchases safely. The transaction is automatic, safe and fast. Upon payment you will be automatically directed to the Tapes-Store PayPal page.

»Credit Card "Carta Si"

» advance bank transfer
Beneficiary: Biemme Adesivi Srl
IBAN: IT 87 W 02008 33861 000100470837
BANK: Unicredit
ACCOUNT NUMBER: 000100470837
BIC/SWIFT:UNCRITM1135
REASON:  indicate the order number, which you will receive via email

If the order is paid by bank transfer you must enter the no. order in the reason space.
Please inform us via e-mail when and where payment was made to help facilitate verification.

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